Refund policy

A Glass Rose is a digital good. You pay $6.99 for a single 3D stem on a private card. Nothing is shipped. The product is the gift link — and an email to the recipient if you chose email.

After Stripe confirms payment, that link is created. That is delivery for a digital card.

There is no refund button in the app. Email contact@glassrose.io and include:

• The gift link, or
• The email you used at checkout

We refund by hand in the Stripe Dashboard. Please allow a few business days. The money goes back the same way you paid.

If payment went through but the card never became available, we will refund you.

If you paid and then changed your mind — even if the rose was already opened — email us. We review those requests and may still refund.

We may decline a refund if we see abuse (for example, repeated charges on the same gift after it was delivered and opened).

If we could not email the recipient, your receipt still has the gift link and QR code. Payment still went through. Share that link yourself, or email us if you want a refund instead.